MSB has bombarded us lately with "in this economy, customer service is more important than ever" messages, which make sense are are totally correct. Her execution is poor, however.
Her client calls at 10:55 am. She is paged for the phone call. She responds, "Wasn't that call scheduled for 11 am?" The answer is that, yes, the call is scheduled for 11 am on the calendar.
"Tell him to call me back in 5 minutes."
Tried and true, go-that-extra-mile customer service, folks!
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